What Happens After You Order?
Once your order is placed and full payment is received, the production team gets to work!
Printed products are carefully prepared and will be ready in up to 21 days, while digital files are available for instant download.
You’ll receive a notification as soon as your order is on its way or ready to collect, so you’ll always know what’s happening next.
Check out the information below for specific details!
Printed Products - Delivery
Shipping for printed orders is at a flat rate of $15.
Please allow up to 21 days from full payment for your order to be carefully printed, prepared and sent out.
Keepsake albums may take up to 6 weeks to be ready for shipping or pickup, as each one is bespoke and carefully assembled just for you.
You will receive an email with the tracking information once it has been assigned to your order.
Thanks so much for your patience while we create your beautiful prints!
Instant Digital Downloads
If you’ve ordered digital files, they’ll be available to download instantly once full payment is received - no waiting required.
Please note that your download link will expire, so be sure to download your images as soon as possible. We recommend saving them somewhere memorable and backing them up to the cloud or another secure storage method to keep them safe.
Digital downloads aren’t available on re-loaded galleries, graduation galleries prior to 2025, or on orders that include printed products only.
Pickup - Albany Creek (North Brisbane)
You’re welcome to collect your order from our office in Albany Creek (North Brisbane) by appointment only.
Please allow up to 21 days from full payment, and we’ll be in touch as soon as your order is ready to collect.
After-hours and weekend collection is available for you to collect your order at your convenience.
There are no shipping charges for pick up.
