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Orders are not processed until full payment has been received.

If paying via Direct Deposit/Bank Transfer please ensure you note your ORDER NUMBER as reference or description and send through a remittance/proof of payment to contactus@yourphotographer.com.au.

TIME FRAMES:
• PRINTED PHOTOGRAPHS can take up to 21 working days to be posted or ready for pickup. If picking up, we will email you when ready.
• Purchased DIGITAL FILES are ready and sent within 10 working days EXCEPT if your gallery has instant downloads, they are available straight away (the gallery is clearly marked as instant downloads)
Dropbox links do have an expiry date of 6 months, please download and back up your digital files as soon as possible.
• Galleries that are clearly marked as INSTANT DOWNLOAD or FREE DOWNLOAD: digital files are available instantly on completing your transaction. Remember to save your digital files in a secure location and back them up in a separate location or using cloud based storage, download links have an expiry of 4 weeks. After this time there is a $25 fee to resend your images. (please note: the majority of galleries fall under purchased digital file galleries)

OFFICE HOURS for pickups:
Due to the nature of our work, our office hours vary. Appointments are necessary.

POSTED ORDERS:
If your posted order goes uncollected from your local post office and it is returned to us, postage will need to be paid again to re-send your order to your address.
If there is a problem or damage from transit, we ask you keep the packaging it was received in and notify us via email with details and/or photographs of damage.

REFUNDS:
Refunds are not available on Digital Files once the link has been sent or in the case of instant downloads, the file downloaded. Refunds are not available for orders where the wrong image numbers or wrong duplicates have been ordered.

OFFICE CLOSURES:
Each year in November (last week of school for year 12's and following week) and from dates in December through to January (over the Christmas and New Year Period) the office is closed - please check your gallery, home page of the website or social media channels for specific dates. During these office closures orders are welcome to be placed, however they will not be processed and emails and phone calls won't be responded to until our return.
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