Orders or bookings are not processed/confirmed until full payment has been received.
If paying via Direct Deposit/Bank Transfer please ensure you note your ORDER NUMBER as reference and send through a remittance/proof of payment to firstname.lastname@example.org.
*Printed photograph orders can take up to 21 working days to be posted or ready for pickup. If picking up, we will email you when ready.
*Digital files are ready and sent within 10 working days.
Dropbox links do have any expiry date of 6 months, please download and back up your digital files as soon as possible.
OFFICE HOURS for pickups:
Due to the nature of our work, our office hours vary. Appointments are necessary. We will email you with times available for pickups - these times are on weekdays.
If there is a problem or damage from transit, we ask you notify us then package your order in the packaging it was sent to you in and return it to sender.
Refunds are not available on Digital Files once the link/usb has been sent. Refunds are not available for orders unless there is a fault.